Privacy Policy

Who we are

The data controller is WATKINS PLUMBING & HEATING LIMITED, Company No. 04864600, registered at 1 The Old Vicarage, Stithians, Truro, England, TR3 7FD, United Kingdom. For any privacy question, contact support@watkinsph.shop.

Data we collect

• Contact and order details you provide: name, email, phone, delivery address.
• Order and enquiry information: items, quantities, messages and references.
• Technical data: IP address, browser type and basic usage analytics.

Payment card details are entered on our payment provider's secure hosted page. We do not receive or store full card numbers.

How we use data

• To process and deliver your orders and provide customer support.
• To respond to contact and wholesale enquiries you submit.
• To meet legal, accounting and fraud-prevention obligations.
• To improve our website and, where permitted, send service updates.

Legal bases (GDPR)

We rely on contract (to fulfil orders), legitimate interests (to run and secure the store), legal obligation (to keep records), and consent (for optional marketing, which you can withdraw at any time).

Sharing

We share data only with providers that help us operate, such as payment processors, shipping carriers and hosting and analytics services, under appropriate safeguards. We do not sell your personal data.

Retention

We keep order records for as long as needed to provide the service and to meet legal and tax requirements, then delete or anonymise them.

Your rights

Under GDPR you may access, correct, delete, restrict or port your data and object to certain processing. Under the CCPA, California residents may request access to or deletion of personal information and may opt out of any sale of personal information (we do not sell data). To exercise any right, email support@watkinsph.shop.

Cookies

We use essential cookies to run the store and the cart, and limited analytics to understand usage. You can control cookies through your browser settings.

Changes

We may update this policy and will post the new version here with a revised date.